Have questions, we're here to help.
All orders shipped same or next day in most cases (excluding Holidays, weekends, or customized orders)
APO shipping to those in the military is available and covered under domestic shipping. All discounts apply as if located in the US.
Once the order has been picked up by the shipping company, WE ARE NOT RESPONSIBLE for the order beyond that. Shipping damage, Loss during shipping (or theft by importing country Customs/Postal Service), time to delivery, any taxes, duties or fees you may have to pay to have your order delivered is the responsibility of the customer (you). All orders are shipped with tracking. We do our best to ensure safe arrival of your order but once the package is moved for international transport, there are too many variables that we cannot control.
We do offer "group order" shipping discounts/free shipping for international orders. Group orders of $500 (for Canada) and $600 for other countries qualify for free shipping. Contact us for details and coupon code.
Shipping Transit time:
*All time frames are averages. Many situations can cause delays and times can vary based on location.
-Free Shipping: USPS 2-7 days.
-First Class Parcel: 3-7 days
-Priority Mail: 2-3 days
-USPS First Class International: Times can vary GREATLY, estimated time is 15 days to major cities, more or less is very possible based on your location.
-USPS Priority International: Average is 6-10 business days but time frame is not guaranteed. Rarely does it exceed that.
- We do apologize for international buyers having such a high shipping cost, but that is what we are charged + cost of the package and label. Nothing more. The rates to ship to other countries from the US have become very high. You can check pricing at www.usps.com
Main questions are answered on specific pages we designate for quick reference to important information. Below is answer to common questions not covered on those sections.
Can I use any 18650/26650 batteries or packs because I see a lot of cheap ones around with high capacity?
-Yes and no, here's why: Warranty will not cover use of unbranded and/or unprotected cells. See our "Li-Ion Battery Care" page for more details. If lights are damaged due to the batteries or the batteries fail due low quality protection/cell quality, none of that is covered under any warranty offered by RAKC or any brand we sell. There is some 26650 cells that are not "normal" brands that are still very high quality which you will see on our site in the future. If we sell the "brand" (doesn't mean you have to buy them from us), then those cells being used do not void the warranty.
I have a question that I cant find an answer for on your site:
-No problem, we're here to help. Something that seems as simple as an LED light can get rather confusing and in depth. Answer to that, email@example.com or call (563)-241-7332. We can answer your questions and point you to the correct forums if you want to read things in more detail from multiple points of view.